Problems loading anything

[wholden]

I just received my new Sathawk 4000. I am stationed in Iraq so I need to load the Middle East data. I downloaded the SatLoader 3.0.2 file and the data file. I followed all the instructions to a "T". It would not accept the drivers at all. I tryed the uninstall, unplug the meter and then plug it back in and let the drivers load up themselves again and it wont work. It keeps telling me that there is a windows error. It has located the driver but encountered an error trying to install it. I then let someone else try with instructions printed out for them to follow step by step. Same thing. So then I had an even different person try on 2 different computers (I made it a challenge). Nothing is working. I am open to any ideas or suggestions, we have tryed both Windows XP and Vista (2 XP machines and 1 Vista). We even tryed reloading the firmware but just got errors with that also Please help. Thank you!