Sadoun lost my order ..

[sinnes]

Sometime ago I ordered a SatHawk and Sadoun shipped it PDQ with no problem.

3 weeks ago I placed an order that has never been filled or or had a status on the order tracking web site.

This would not be a bad thing necessarily but I find after several e-mails that have been pretty much ignored that they have yet to demonstrate an interest in finding my order at all.

I would appreciate any advice on how to handle this situation and the sooner the better as 3 weeks is a long time to go without cable connecters when you are in the installation business.

The order tracking web site has listed my order as having no status from day one as in the status is completely blank.
It s not like its $20 either - unless $400 + is something to sneeze at these days I would really like to see my order looked after so I can place another one as I need more stuff too!

Thanks for any help from anyone in this matter.

e-mail me
Stu@SatelliteInstallers.ca

[Admin]

email sales@sadoun.com with your order number and they should check it for you promptly.

If you have a different shipping address than a billing address, then it may be on hold until you call your bank and add the shipping address on file. Then you will need to call/email sales@sadoun.com and let them know that the alternate address has benn added to your CC account.

If you order shipped and lost in transit, then a claim will have to be filed with the shipping company.

[sinnes]

Just noticed this was still up.
The wheels turned and all was fixed up to my satisfaction.

Orders from Canada can be done with ease if Hyperwallet.com and a Fedx account are in place.

FYI

and thanks to Sadoun for being a patient and well stocked store.

Stu