satcruiser dsr101p

[infisher_2003]

how do i get it to stop rolling in order to set everything

[bobkat]

Sounds like you accidentally set the receiver to PAL mode. Here is what to do -- follow this procedure using the remote since you won't be able to see what is happening on your TV:

1) push MENU

2) push ARROW DOWN 5 times

3) push OK

4) push ARROW DOWN 6 times

5) push OK

6) push ARROW RIGHT until you get a stable picture (NTSC format)

7) push EXIT until your are out of the menu screens

(if the above does not work -- omit step (5) since some models do not need OK pressed at this stage)




kat

[RAMBO]

Bobkat, As you probably read the last 2 months I have been having problems with Stab HH120 dish positioner, coupled with Fortec 6000. Today I sent back to Sadoun for evaluation of Stab motor which is not responding to commands (move) from receiver, along with receiver. My suspicion is, fortec 6000 is sending wrong signal to Stab motor, but could be wrong. If the Stab motor did fail, then I really question quality of equipment. Before, Sadoun charges me an extra $20 plus any other fees, plus re-shipping, which I feel I should not have to be penalized, since the equipment never work properly from day 1. (by the way I know what I am doing, this would make my 4th system setup at my home); my question to you is, are you using SG2100 positioner with a Satcruiser? are you extremely satisfied with the equipment (function/performance/quality/reliability)? since you are an installer ( I pressume)? If you are not satisfied, recommend the brand equipment? Reason I am asking, your responses to questions on this board are not generic, since you have nothing to loose, and I am considering switching receiver/positioner. It sounds like Sadoun as a favor to me will charge me restocking fee for returning non operative equipment (I purchased the most expensive system he carries less than 2 months ago), and I am considering switching to a different receiver, along with positioner since Stab HH120 are on B/O. Very happy camper, not :evil: To give you a clue one of my system is GI 921/vc2 receiver operational, but has been replaced with a ... I welcome your feed-back, thanks.

[bobkat]

Originally Posted by RAMBO

my question to you is, are you using SG2100 positioner with a Satcruiser? are you extremely satisfied with the equipment (function/performance/quality/reliability)? since you are an installer ( I pressume)? If you are not satisfied, recommend the brand equipment?

Hi Rambo:

Well; I am an installer, yes, but truth be told I have only installed one motorized dish - that was for myself at my store - I think I lucked out with the install because everything worked perfectly - the dish tracks the arc and I get signal from several satellites. I must give credit to Sadoun for his amazing instructions (found on his website) on how to install a motor; I printed out a copy and took it up on the roof with me to install the motor.

I used an HH100 motor and I have tried it out with several receiver brands - SatCruiser (in fact I used an old beat-up DSR101 to align the motor), EmTech, Samsung, Ariza and several other makes. As for Fortec - unfortunately I have never installed one - I know Sadoun is big into Fortec and I can only assume they are a very reliable brand of satellite receiver -- I'm NOT keen on Fortec dishes; I've installed a dozen or so for folks that did not buy from me -- I much prefer Winegard -- but that's just a personal preference. Nor can I comment on the Stab2100 as I have never installed one. I would assume that the HH120 motor you have is identical to the HH100 I have except that yours can support a bigger dish. These motors are made in Italy and I found their quality to be really good.

As for Sadoun's RMA policy -- that's not for me to comment on. We all have our own rules and in retail it is impossible to satisfy everyone all the time. I sympathize with you in your troubles to get your FTA system up and running. I hope Sadoun will join this thread and add a word or two of his advice. I have never met him but my instinct tells me he is a square guy and will not do you wrong. Give him a chance to rectify your situation.

BTW -- hang on to that GI921 -- those babies are worth their weight in gold these days !!! :P

kat

[RAMBO]

Hi BobKat

Thanks you for your candide response. I understands Sadoun must have rules and regulations, and somewhat believe he will rectify the situation. However....

As far as the quality of Fortec satellite dish, it is questionable. Winegard or Channel Master are much more reliable. Point in case, My 10ft winegard which I install in 1990 is still working fine, with little rust spot on mount. I cannot say the same for Fortec dish, it scratches easily, and is already rusting with less than 2 months exposed to environment. What fustrates me the most from this venture, is the reliability of this equipment. Sometimes is works and others it totally fails, after having it set up on the arc, and receiving reception. Today, it is totally dismounted, receiver and Stab HH120 should be at Sadoun tomorrow.

This is why I was asking you opinion on type of receiver and positioner you use. I am evaluating pros and cons of this fiasco ($+/-) situation, and will eventually get new reliable equipment, with or without Sadoun. Preferably through Sadoun, since I invested a fair amount of $.

As an installer, you depend on reliability of equipment, not partial failure. Well I am rambling, thank you anyway.

[Sadoun]

Rambo

As I told you over the phone, with your situation (motor is not responding to receiver commands) it is very difficult for me to diagnose what could have gone wrong with your equipment. I have tried to help you over the phone, but it seems that you have done everything as we discussed and still the motor would not budge. That is why I asked you to send it back here for evaluation.

Many times, when people call with a technical support question, they usually have missed adjusting a simple thing (like for example entering their Longitude with W -WEST- after the value instead of an E). Once they discover what they have missed, everything runs as it is suppose to.

Now in your case, I have no idea what you might have done to the equipment that made it not run anymore. You also mentioned to me that the motor stopped working after a thunder and heavy rain storm. It could be a lightening that hit your dish or something. You assured me that you have proper grounding for it.

You have also mentioned that your receiver/dish/motor were working fine in tracking the ARC until that storm. You mentioned also that you modified your dish by adding some brackets etc (you were going to send me a picture for that). Could that have added extra weight to the dish, making it heavy for the motor to handle??

Have you done any software upload to the receiver?

By the way, the STAB and Fortec Star combination you've got are an excellent choice. We have sold 100s of STAB motors and have had no problems with it whatsoever.

[RAMBO]

Hi Sadoun,

I am glad to see that you have retained all the complex problems that have occured.

1- I did not made any alterations to software programs in fortec 6000.
2- As far as thunderstorms/rain storms, with a properly grounded system which is my system, it will not affect it. You will see my setup in the pictures once you get the equipment back.
3- Weight added to dish is extremely minimal, couple of bolts, right angle brackets, and a turniquet, should not alter motor capability to rotate.

We could go on and on...

As I have metioned to you this is not my first time. Maybe we should talk on the phone privately and hash this situation out. As you know, its bad to publicity to wash your laundry in public.

Let me know, I am a reasonable person, and I am sure we will make this equipment work out in the long run. We both share common ground, you want the equipment to work, I want the equipment to work.

Thank you