Dear our
Globecast Customers
GlobeCast WorldTV is currently working to update the DTH encryption for subscription services from Nagra to Aladin II. This requires a swap-out of smartcards.
The new smartcards were delivered to subscribers on a revolving basis to ensure time for customers to take part in the activation process of the new cards. While the intention was for the activation calls to 1-888-988-5288 to be spaced out over an extended time, subscribers have ultimately called on overlapping intervals, thus extending the current wait time customers experience.
GlobeCast WorldTV assures you that their customer service number is working and that call times have been extended a bit because of the large numbers of customers calling at once.
Please know that the best option for customers to expedite the activation of their new smartcards is to email their name, address, phone number, receiver number and old and new smart card number to
techsupport@globecastwtv.com
A customer service rep will contact them directly.
Did you recently receive a new smartcard with the GlobeCast WorldTV logo and a letter explaining the activation process?
The step-by-step process to ACTIVATE YOUR NEW SMARTCARD
To assist with the activation process, you can now send an email to GlobeCast WorldTV to activate your new card.
Please follow the following procedure:
1. Remove the old white smartcard from the set top box and write down the serial number that is listed on the back of the card.
2. Immediately return the white card to the set top box.
3. Take the new blue GlobeCast WorldTV smartcard and write down the serial number that is listed on the back of the card.
4. Send an email to
techsupport@globecastwtv.com with the following information:
A. Your name
B. Your account number
C. Your phone number
D. Your old smartcard serial number
E. Your new smartcard serial number
F. Your set top box serial number (can be found on the back of the set top box label under the barcode, the string of numbers after S/N).
4. Once we receive this information, we will upgrade the system. The old white smartcard should be in the set top box. When you see a message appear on your screen saying > "> Access Denied> "> please remove the white card and insert the new blue card. At this time the LED display on the set-top box will perform several functions (this can last about 4 minutes). When the LED displays the channel number once more, turn off the set top box and wait one minute.
After powering on the set top box you should now be able to receive your channel.
If you need any technical assistance on this issue, please call 1-888-988-5288.
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