Working system has stopped working.

[shutech]

Hi,
I have and also for some of my clients help them with their satellite systems. (I am involved with horse Racing and the systems are all the rtn.tv they are live horse racing channels)
To give all the basics of them, they either use an old Dish box with a card or a special Card less box. The dishes point to G3 on the Ku band. If the system was bought complete from RTN they use New Old Stock, Primestar dish and LNB. I have over the years helped friends/clients get up and running on used equipment as it is expensive to have $100 a month and there is some turnover at that cost so we buy the boxes used and get a new dish. My dish supply has been the 36" Fortec Stars. That's the setups in a nutshell.
I am currently using a box with a Fortec Star 36" as well as another setup using the same setup that I am having problems with. I was told that after a strong wind they stopped getting a signal. I went over and checked it out and could not get a signal using my Birdog, I thought a tree in the LOS might be the cause. We moved the Dish still no signals. I have tried 2 other LNB's no dice. The best I get is a 72 on the signal and no quality. This dish is mounted on the ground with an in ground mast. Also the young son lives in an attached apartment on the house and has a couple parties a year. (They get going) If I was to guess I would say that the Sat Dish got some beer tweaking along with the wind.

Short of buying a new Dish how can I further troubleshoot this? I have done this setup 6 times and have done a few realignments of this setup as well as installed a few Dish Network setups, so I am pretty familiar with pointing to the birds especially w95 galaxy 3. Any thoughts on why I get signal up to 72 and not able to dial in Quality? Any way to check that my arm and mount is aligned and not out of alignment? measurements?

Help!


Thank You

Michael

[Vitruvius]

Do you have the correct LNB type (Linear, Universal, or Circular) programmed into your receiver?
Do you get any other FTA satellite signal and channel reception?

[shutech]

No nothing else is on the sytem. The boxes are non programmable as far as sats go they are set by the provider. Also like I said I am using a Birdog. I get a found sat and the quality line comes up but I can not get any quality on the line.