Return the entire system or exchange LNB only?

[FTA001]

I need your help to determine whether return the whole system or exchange the LNB only.

My brother and I are educated users and we tried more than two weeks (weekends and after work hours)

No reaction at all in the Signal Level bar (always the same as when no cabel is connected)

We tried with motor, withouth motor, with switch, without switch and connect LNB directly with receiver. We checked the connection again and again with receiver manual, and other devices instruction. We print out the installation guide on your site and quick setup instruction on your site. Read them and follow them again and again. But NO SIGNAL received!

We set transponder to 11780 H which is active on Galaxy 3C (Galaxy 3C at 95.0°W - LyngSat) and we connected the L1 port of LNB directly with receiver. One of them hold the dish and adjust the dish little by little when pointed to the direction of that Sat. We got all Elevation and Azimuth(mag.) info from Satellite Look Angles Satellite Heading Calculator Azimuth Elevation Skew Tilt LNBF Latitude and Longitude values. We know it will be different with or without motor. But it was still no signal.

The thing worry me is No reaction on the receiver/TV. The signal bar is always the same as there is no cable connected.

Followings are older posts about my issue/progress.

http://www.sadoun.net/forums/install...your-help.html

http://www.sadoun.net/forums/install...rue-south.html

http://www.sadoun.net/forums/install...questions.html

[bubby-joe]

Are you 100% sure your cable is going to the right place on the back of the receiver. Acts like no or bad cable. Make sure it's on LNB input not on antenna input....

Did you start by setting up your true south with the motor and dish as a unit before you started to move the motor with the remote or receiver, all the motor angles depend on a true south satellite quality signal so the other satellites are all lined up...LINE UP TRUE SOUTH first then fine tune for the best signal quality and then all the others are in the right place when you move to them.... Or did you use a shortcut and just try to find G3C first. Shortcuts in the motor setup are the usual cause of later problems..

There are no shortcuts when installing a motorized system...start over at TRUE SOUTH and double check each step before going to the next step...a METHODICAL approach gets the best results.
Shortcuts often mean failure to get proper satellite or no signal quality. The angle charts are a very rough guide, not absolutes, 1/2 degree off on any one angle means you get little to nothing for signal quality...

Take the receiver and a monitor to the back of the dish and use the receiver/monitor as a satellite alignment tool to find the proper satellite signal.. your trying to hit something the size of a school bus with a hand held laser pointer without any reference tools.... MOST DIFFICULT, almost impossible....

[William Eng]

A suggestion.

If you are concerned that your LNB is faulty, then take it off and find another person with a FTA working setup and swap it in.