Your problem is probably in the antenna setup settings in the receiver, or the way you scanned the satellite for the channels. The universal setting uses a frequency of (10600) for low band ku as it's default and must be switched high band (10750) to see the frequency your looking for and your receiver set this way cannot see the proper satellite transponder frequency...For this a BLIND scan will help to switch the LNBF to scan both high and low band frequency ranges and bring back your channels.
I do not recomend a universal LNBF for someone new to setting up there equipment. Where the universal LNBF defaults to the low band (10600) there is almost no signals to lock onto over North America until after the scan process switches to the 10750 high range in the BLIND scan process, then it can see the transponder signals your after but not until the second part of the scan.
What happened is the birddog probably switched the LNBF to the high band (10750) to find the satellite before you scanned and when it's removed the receiver defaults to the low band (10600) and can't see what you've already scanned in on the (10750) range.
The people you called are right it's not possible to loose the channels unless your receiver settings are off...or switches not set right, usually something small. With the signal being that low (45-53) are you aiming toward or through some trees, the signal quality should be a quite a bit higher especially with a 33 inch dish. Do you have a clear view of the satellite from your location, no trees or buildings.


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