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If the whole bolt is turning, then it sounds to me like the square holes on the bracket got rounded by the carriage bolts. (Seems more likely than the bolts getting stripped.) Or perhaps the wrong sized bolts were put in.
I would take a pair of vise grips and try to grab the round end of the bolt to keep it from turning while loosening the nut on the other end, then when you have the bolt off, if the square hole is rounded, perhaps you can replace the carriage bolt with a hex bolt and washer. Not a convenient since you'd need two wrenches to loosen or tighten, but the only other option is to replace the bracket.
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Bill in Maine
Sadoun has censored my signature for no good reason, which is annoying.
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