Well, I talked to the Canada office. The best guy they have does not even seem familiar with the firmware upgrade process. He says they do not have the software for the older models anymore other than what is on their website. The Dubai office so far has not replied to my attempts to contact them.
Sadoun has been immensely more knowledgeable, but still cannot solve my problem.
Probably my next step is to try to acquire another unit and see if I can transfer from one unit to the other.
If anyone has any advice, please post it.