Just a very late follow up:
The problem I had was the elevation for the dish ended up being much lower than what was calculated. The
installer, who I finally had to end up calling, was also very surprised by the low elevation . The dish is a 90cm Fortec Star. He was able to get Telstar5 in minutes on the Wineguard style dish he brought for testing purpposes. Anyway, Telstar5 comes in great on the Fortec now but if you're installing one and are having problems, try lowering the elevation.