Customer Testimonial

[Admin]

Product:

Fortec Star DVB-786NA

Testimonial:

"I want to thank you for the speedy ordering process on my recent purchase. Although this was my first purchase with Sadoun satellite, I wanted to complement all the folks at Sadoun satellite for a very professional process in the initial introduction of your company, your products and the user friendly web page. All your links work, the web page is very informative and the support pages really provide the service after the sale that is lacking in other companies. I am very impress with your complete cycle of notifications of my order and the shipping informational links of the order. The equipment worked as advertised and the pricing is very competitive." C.D., Florida

[mutombo]

This will be my first and last receiver i will buy from you guys. Being waiting for my receiver to come 16 days.

[rainman]

I have purchase several products from sadoun on line and also at the store in hillard. very nice people and service was great web site is great very informative. always kept me up to date on order even when it was back order will most defintely be a repeat customer keep up the good work.

[Reinhold]

I too have been more then happy with your delivery process.Everything always came within days.I will be a repeat costumer when the need arises.
Reinhold

[satnutwillb]

I ordered a sf-95 meter from there by money order.I was counting how many days the money order had been gone and allowing 5 or 6 days,figured the money order had maybe arrived that day.Then about the time I started to count about what day I'd receive it the mail arrived.The lady came to the door with a package because it was raining I think, and there it was.Can't beat that.

[elgemcdlf]

I have done multiple orders with Sadoun along with 2 warranty claims. With the exception of one warranty claim (delivery time) the overall service and support has been excellent. The one time that lengthy delivery time was involved had nothing to do with Sadoun's. The mail lady left the package in the front seat of my truck and I never looked there for it Found it on accident one day. Been driving the car to help on fuel costs

I won the HD OTA receiver given away here at the site and even it arrived within days. Any questions are always answered quickly and for the most part accurately. The staff has been polite and respectful when I have phoned orders in or had a support issue.

Steve

[Glenda]

I recently ordered a FTA system from Sadoun and they shipped it to me right away.

I am new to FTA and had dfiificulties to get it work initially. Call the tech support, all they could tell me is the information on the web and the user manual which I had read. The guy seems impatient to listen to my problem.

General I am satisfied with Sadoun

[rainman]

Originally Posted by Glenda

I recently ordered a FTA system from Sadoun and they shipped it to me right away.

I am new to FTA and had dfiificulties to get it work initially. Call the tech support, all they could tell me is the information on the web and the user manual which I had read. The guy seems impatient to listen to my problem.

General I am satisfied with Sadoun

that is why Sadoun put this forum up for you to post your questions here and somebody will try to help you.

[pr1947]

Quote:
Originally Posted by Glenda
I recently ordered a FTA system from Sadoun and they shipped it to me right away.

I am new to FTA and had difficulties to get it work initially. Call the tech support, all they could tell me is the information on the web and the user manual which I had read. The guy seems impatient to listen to my problem.

General I am satisfied with Sadoun

I must say that Sadoun has a Technical Support phone number and forgive me for asking, what is it for? I got the same respond as Glenda did a few years.

[Sadoun]

Hi pr1947

We usually ask that you read the instructions we put on the website to help you understand how to install the system. It is there to help you understand the process.

If you have a question that is not answered by the information provided, we will be happy to answer your questions here on this forum or if you give us a call.

Usually on Monday, we are very busy with callers (because of the weekend) and we have to answer as many calls as possible to help customers like yourself. So sometime, we may sound in a hurry, please forgive us.

[boroda1]

I was relatively new to this too, I was able to put the Dish Network antenna up, and adjust it for an optimal signal, listening receiver beeps.
Apart of that, FTA was new to me. I never called any technical support, because I got an information from Sadoun's web site, from Geo-Orbit.org, and from this forum.
I think, before calling anywhere, customers should get familiar with their equipment, and general terms such as "magnetic deviation", and such...
Othervise, they will be like speaking different languages

[slotzero]

Originally Posted by boroda1

I think, before calling anywhere, customers should get familiar with their equipment, and general terms such as "magnetic deviation", and such...
Othervise, they will be like speaking different languages

Fully agree with that - a month ago this was all so new to me that I didn't even know how to pose productive questions... I feel like I'm making a lot of progress. Hopefully by the time I put up my FTA package next month I'll be much better prepared than I would have been!

[keebs]

i had a good experience with sadoun. i dont know who that person was talking to on the phone? but with this forum i was able to successfully set up my first motorized fta dish.--- ALL. and i mean all of my questions were answered. what do these people expect? to have it up and running in a hour or two? get real. i learned alot here especially patience, this forum should be more than enough help unless you are a complete moron. in that case you might need to waste some more money and hire someone to install it. as far as the shipping, maybe pay and have it shipped next day or whatever?? i give them a thumbs up! setting it up is half the fun!

[Glenda]

[rainman]

Originally Posted by Glenda

no one meant to make you mad or confuse Glenda they were trying to say the best way to get questions answer is to use the forum here which has many members in the same spot as you at one time or the other.most of the guys here has operating system and they have seen most of the quirks that go along with this hobby.we hope we didn't offend you in any way.

[be236]

I can understand Glenda's frustration... We were all "newbies" once ...

Luckily for me, I had a friend who gave me a general idea of how to install the stuff when I first started and going thru this site was able to ask the questions and get myself set-up, w/o calling Sadoun's Tech Support number...

But from a newbie's perspective, there is some expectation that they should answer all questions relating to install... Now I've not checked the site, but perhaps a disclaimer to have the caller read up and use this site first before calling could manage the user's expectations...

[Reinhold]

I am a repeat customer.My last order was a Mercury II receiver.
I returned this receiver because it would not download liniar TP's via the QPH LNb and a 4way disqc switch.It was returned to me with the note it was working(it works without the switch).Yesterday I called
customer service to talk about my problem. The person I talked to(I didn't get the name) was very ruud,he even hung up on me.He would not listen to my side of the story.Today I received an Email from him telling me that my 30days were up and he could no longer help me(I received the Mercury II on 1/3/2007 and it was returned within a few days.They took two weeks to get it back to me.)I seriously doubt I will be buying anymore products from Sadoun,and I plan on buying more equipment.
Reinhold.