Customer Testimonial

[cdssh]

I have ordered three different times from Soudan and they always came through in a very fast and timely manor.I give them an A+++++

[q12345]

But from a newbie's perspective, there is some expectation that they should answer all questions relating to install... Now I've not checked the site, but perhaps a disclaimer to have the caller read up and use this site first before calling could manage the user's expectations...

I totally agree that users' expectations should be managed, especially in the satellite world. It's like buying a computer and asking the company how to run it, or how to get on the internet (when you may not even have an internet account). When you buy a computer or a car, it is understood that you know the basics of running it. This expectation should be the same for satellite equipment. When you buy it there is an understanding that you know the basics of setting it up and running it. Hope this doesn't sound too harsh.

[TLones1480]

I just ordered a Fortecc Dynamic System Last Friday and it arrrived yesterday afternoon..Very nice turnaround, though I am only 120 miles from Sadoun's Columbus, Ohio location..Everything was packaged neatly and efficiently..And shipped UPS, when I thought thet would use US Postal Service..Excellent service..

[glen4cindy]

Well, I can say that I've been nothing but happy with Sadoun.

I ordered my first FTA system from his store, used his directions before the YouTube video even existed, and got it setup great in a matter of a few hours.

I have also ordered a huge amount of stuff on Ebay planning to set up a torridal antenna, but, may not do that now. So, I have alot of stuff to put back on Ebay!

[Vitruvius]

What I like about Sadoun is that they bundle packages that make sense and purchasing for the novice easy.

I did have poor service when I ordered a big dish bundle. It took a month and a half to get to me and noone at Sadoun informed me that it would take so long. Noone told me that the equipment was on back-order.

It came with a HH180 motor and 6 ft. dish. The motor broke and Sadoun was very responsive and helpful in replacing it. Unfortunately the new motor broke again and is obviously a defective design. Now my dish is bent and I have no signal.

[Jim-S]

Before I bought my system in July of '07, I called Sadoun for advice very helpful. I ordered it online. It got here in a few days. Then the fun started, I had a lot difficulties. Used the forum and called Sadoun several times all were very helpful. My troubles were all pilot error. I have since ordered other stuff from Sadoun no problem. I even steered my brother, who had an FTA system for 30 years, to Sadoun, he was not happy with another company he was dealing with. And so it goes.

[spongella]

Three Cheers for Sadoun Satellite
Well as a newcomer to FTA Satellite reception, I like the one-stop shopping at Sadoun Satellite. They have everything needed to set up a system, and for newcomers, their packages (I have purchased two M2 Motorized Systems) are just the thing we need. Everything comes in one box, and their shipping is fast.

Their website is a treasure trove of information on how to set up systems, forums for those experienced and inexperienced to state their points of view, and links such as Lyngsat.com.

As for service after the sale, I'd say their folks at sales and tech service are top notch, they have always returned my calls and helped me out with problems. But, remember, it is up to the customer to educate themselves to a certain degree, and to exercise some mechanical and electronic skills to get their system up and running. Don't expect a company to hold your hand from beginning to end, you have to be proactive and do a majority of the work yourself.

In the end, I'd say that Sadoun rates a triple A, and I would like to especially thank Judy and Steve who have helped me through this process.

Oh, and I really like those Sadoun hats, that's a nice personal touch. This is the first place I've dealt with in a long time that shows customer appreciation in such a nice way. I make a point of wearing my hat anytime I work on my system, I think it gives me good luck.

Spongella

[Vitruvius]

What is also great about Sadoun, is that they have set up this forum for assistance to the do-it-yourselfer. They have good follow through on helping the first timer set up their own satellite system by putting so much information, including product manuals on their website, and pointing us to the right direction for installations.

So many times I have referred to the product manuals stored on their website. So many times I have referred to their instructions for installation. So many times I have found information on websites that they have referred to.

Keep it up Sadoun...

[Sadoun]

Thanks guys. We appreciate your good words and positive feedbacks. It keeps us motivated, indeed.

Yes, whenever we can find a manual for a certain product,we like to include it with the product description. Makes it easier for the person browsing that page to check the product instructions as well. Also, some people lose their product manual, so it is a good way to provide it for them on our website as a replacement.

As far as instructions, we like to make easy to the people buying the product to get additional supplemental information to what is available in the owner's manual. It is easier to read the basic stuff on a one or two pagers, instead of reading a 30+page manual just to figure out what to do.

The forum is another way to help new users with their technical questions. Thanks to the regular people on this board. They have helped so many people. This is an indication of their personal generosity, good character, and their high moral values.