Customer Testimonial

[boroda1]

I was relatively new to this too, I was able to put the Dish Network antenna up, and adjust it for an optimal signal, listening receiver beeps.
Apart of that, FTA was new to me. I never called any technical support, because I got an information from Sadoun's web site, from Geo-Orbit.org, and from this forum.
I think, before calling anywhere, customers should get familiar with their equipment, and general terms such as "magnetic deviation", and such...
Othervise, they will be like speaking different languages

[slotzero]

I think, before calling anywhere, customers should get familiar with their equipment, and general terms such as "magnetic deviation", and such...
Othervise, they will be like speaking different languages

Fully agree with that - a month ago this was all so new to me that I didn't even know how to pose productive questions... I feel like I'm making a lot of progress. Hopefully by the time I put up my FTA package next month I'll be much better prepared than I would have been!

[keebs]

i had a good experience with sadoun. i dont know who that person was talking to on the phone? but with this forum i was able to successfully set up my first motorized fta dish.--- ALL. and i mean all of my questions were answered. what do these people expect? to have it up and running in a hour or two? get real. i learned alot here especially patience, this forum should be more than enough help unless you are a complete moron. in that case you might need to waste some more money and hire someone to install it. as far as the shipping, maybe pay and have it shipped next day or whatever?? i give them a thumbs up! setting it up is half the fun!

[Glenda]

[rainman]

no one meant to make you mad or confuse Glenda they were trying to say the best way to get questions answer is to use the forum here which has many members in the same spot as you at one time or the other.most of the guys here has operating system and they have seen most of the quirks that go along with this hobby.we hope we didn't offend you in any way.

[be236]

I can understand Glenda's frustration... We were all "newbies" once ...

Luckily for me, I had a friend who gave me a general idea of how to install the stuff when I first started and going thru this site was able to ask the questions and get myself set-up, w/o calling Sadoun's Tech Support number...

But from a newbie's perspective, there is some expectation that they should answer all questions relating to install... Now I've not checked the site, but perhaps a disclaimer to have the caller read up and use this site first before calling could manage the user's expectations...

[Reinhold]

I am a repeat customer.My last order was a Mercury II receiver.
I returned this receiver because it would not download liniar TP's via the QPH LNb and a 4way disqc switch.It was returned to me with the note it was working(it works without the switch).Yesterday I called
customer service to talk about my problem. The person I talked to(I didn't get the name) was very ruud,he even hung up on me.He would not listen to my side of the story.Today I received an Email from him telling me that my 30days were up and he could no longer help me(I received the Mercury II on 1/3/2007 and it was returned within a few days.They took two weeks to get it back to me.)I seriously doubt I will be buying anymore products from Sadoun,and I plan on buying more equipment.
Reinhold.

[Sadoun]

Reinhold
I am not happy you got hung up on. I will check and see who was that.

Open a new thread here on the TP issue, and I think I can help you with that.

[Glenda]

I must say that must part of my shopping experience with Sadoun is very happy. Their quick handling of the order, provinding tracking info is very impressive. Noticed some items were missing a few days later, called Sadoun, they shipped the missing items immediately without questioning.

But once in a while, you may have unhappy experience as Reinhold, pr1947 and I did, hope they can improve this part and make Sadoun even a better place for buying satellite system

[Powrline]

I ordered my FTA equipment from the web site and used my bank card to pay for it and the whole order arrived at my front door in 4 days. I am very satisfied with their shipping time, concidering that I used the cheapest shipping method that Sadoun offers, (which wasn't bad at all).

Thank you very much.

powrline.