Stop insulting people too many times. This the best web site in the USA adressing free to air reception. Go and search for yourself and you not find any exstensive website that gives you step by step installation and support by pictures, calculatores and more. Peopel are just people and when there is a lot of demand, small problems happen.
I am sure Sadoun will resolve any problem with you. I have beenshopping here for years and had a small problem once that was resolved by email.
Have a nice day.