Make sure you are tuned to an active transponder on G11 and T5. The receiver's preformatted transponder list goes out of date sometimes. You can get the data from --->
www.lyngsat.com
You will need frequency, polarity and symbol rate for each active transponder. On lyngsat, look for the channels in yellow marked "DVB"; these are the free-to-air ones and these are the ones your receiver will pick up.
kat