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The Ultra is ready to receive new out of the box. But, the setup information you provide to the receiver is criticle.
If any bit of info is incorrect it wont find any channels or quality signal.
Couple things to consider.
Active transponder on desired sat. Make sure the correct frequency,
polarity, and symbol rate are in the satellites transponder table.
In the antenna setup menu, make sure to select the correct lnb, local oscillator frequency, and active transponder.
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