Don't know what kind of box you have to drive your motor, but check the limits in the corresponding setup menu and ensure that the limits are cleared. Also if you disconnect the power from the motor, and press the east and west for about 5 seconds, and reconnect the power this should reset the motor to original configuration. I hope this helps, if you have any photos available please post them, I'm tryng to setup a DG-380 but I have not received any feedback from
Sadoun yet. Since the DG's are all similar I'm maybe a photo will help me setup mine.