[Sadoun]

I would always recommend that you check your merchandise before you sign on the receipt. Specially for expensive orders.

If you notice that the order is missing something or damaged, you should note it before you sign. Better yet, you should refuse the delivery.

Based on my experience with the 3 shipping companies, DHL, FedEX, and UPS, I find DHL to be the least reliable in terms of their domestic ground and Air delivery. Their International delivery is pretty good.

UPS has proven to be the best for us (and we ship a lot of orders a day). They deliver on time and accurately.

I can't comment on how your laptop VJ end up missing. But it could be several reasons and hard to pinpoint. I am glad DELL is able to rectify it for you.