I ordered a laptop from Dell for my wife. DHL delivered it today. I signed for the package, driver handed it to me. As I was walking back in the house, I said right away that the box feels a little light. It didn't feel like 12lbs. I turn around and by that time driver is already gone.
I look and the bottom seal of the box looks cut (not very obvious) and taped over. I weigh the box. Box weighs 5 lbs.
I get in the car to see if I can find the driver before I open the box. Of course I couldn't.
I call DHL before opening the box and have them note it and see if either driver can come back or whatever else. Lady says she noted it and if I want to go ahead and open the box and call back or call Dell as well.
I open the box and ofcourse. Everything but the laptop is in there. I called Dell and they will send a replacement in 3-5 days plus overnight it. So I'm happy on that account. I told them not to use DHL
I called DHL back and told them they have a thief somewhere in their chain. Sombody from their customer relations will call me back I guess.
I called American Express and had them put a note next to the charge from Dell just in case something else goes wrong so I can have it disputed. On the suggestion of my wife and mom I also went to the police station and filed a report just to be on the safe side.
Anyway. Caveat. If you have anything of value deliver to you and you have to sign, check the box thoroughly before you sign. From now on I will check the box and open it before I sign. If they have a problem with that oh well.