[be236]

I can understand Glenda's frustration... We were all "newbies" once ...

Luckily for me, I had a friend who gave me a general idea of how to install the stuff when I first started and going thru this site was able to ask the questions and get myself set-up, w/o calling Sadoun's Tech Support number...

But from a newbie's perspective, there is some expectation that they should answer all questions relating to install... Now I've not checked the site, but perhaps a disclaimer to have the caller read up and use this site first before calling could manage the user's expectations...