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Originally Posted by mariam
we both noticed that the LNB and the motor were "openned box items" and the rotation axis of the SG2100 motor was a little bit loose. |
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I believe you might be mistaken about these two items. We don't sell open box items as new. In fact, these two high quality items in particular rarely come back from customers and we don't carry any used ones. We separate any open or returned items on a completely separate shelf from new ones.
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Well here's my first experience with them. I ordered a complete
motorized system on a Friday afternoon and the items showed up Monday afternoon. Awesome shipping time! However my SG2100 motor was bad. The box for the motor was ripped apart (I had to tape it up to send it back) there was no manual or packing material. The bolts and such were just thrown in there. The motor was not referenced at 0* (which is what it should be from the factory) instead it was locked up on about 75* (it would just buzz when you tried to reference it). It was obvious this had been returned not to mention it had scratches were the bolts went through. I called and was told to just get a RMA, no big deal. BUT hell, I should not of had to pay return shipping on something that was an obvious return sent to me. I know things happen. I know this was just an accident. But I paid for the system and shipping once for new unopened parts and then I had to turn around and pay $10 more to ship something back that I should have never gotten in the first place???? I shipped it back this past Friday so I will see how long it takes to get a good unit. I'm not knocking your business here. Again I know it was an accident that I got what I got. I am just giving the original poster my bad motor story. lol, although I am a bit po'd about the return shipping I had to pay.