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Hmmmmm.....
Normally the audio/video outputs are always functional, you cannot switch them off. The only thing I can think of is to check the "audio mode" selection (page 29 in the manual) to make sure it is set at "stereo". I just tried a SatCruiser and the video and audio feed through no matter what setting the mode is at; stereo, sub or main. But check yours anyway.
Make sure the yellow output matches the yellow input on your a/v receiver and the red and white (audio) match too. Make sure to configure your a/v receiver for analog audio, not Dolby Digital or DTS. Try to hook the Satcruiser directly to the TV set using a video input - bypass the a/v receiver; use the process of elimination.
Also make sure your a/v patch cable is not defective.
kat
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