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Old 10-05-2005, 01:32 PM
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Sent motor back to Sadoun for an "out of warrenty" evaluation. They sent it back (at my expense) with a note "not repairable".

I considered buying a new one. Sadoun would not price match a cheaper vendor of same item online.

I had nothing to lose. In the manual for the HH90 from Stab, it says "2 years manufacturer's warranty". I emailed them in Italy. Shipping to Italy would probably cost as much as buying a new one, but thought I'd see what they had to say.

Within a couple days, I got an email back from Stab Italy. They said they'd contact Fortec Canada (their North America main distributor) and they'd work with me on getting it fixed. Within a day I got another email from Fortec Canada, with an RMA. So I put in in the Post office to them ($15).

10 days later, UPS shows up with replacement. Looks like it's either refurbished/demo, defineltly not new, but I don't care. Installed just this noon, and it's moving the dish just fine. Had to resort to Diseqc 1.2 to get a signal by nudging it a hair to the west... (it's off just a bit so USALS won't get a signal). I'll dial it in when I have a bit more time and can drag a tv to the roof of the building.

My hat is off to Stab Italy, and Fortec Canada for their excellent customer service.
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